This policy explains how Rooted collects and uses your personal information. We follow the Protection of Personal Information Act of South Africa. We keep your information secure and only use it for clear business purposes.

Information we collect

We collect information that you give us when you sign up, book a service, join our membership programs, or use our website. This includes your name, email, phone number, company details, billing details, and any documents you choose to share.

We also collect technical data from your device such as IP address, browser type, and usage patterns on our website.

How we use your information

We use your information to

• create and manage your Rooted account

• provide workspace, membership and event services

• process payments

• communicate with you about bookings, updates and support

• improve our services through basic analytics

• meet legal, tax and regulatory duties

Legal basis for processing

We process your information based on your consent, our contract with you, our legal duties, or our legitimate business needs. We only process what is needed for each purpose.

Sharing your information

We share your information only when needed to deliver services. This includes payment providers, IT service partners and landlords where access control applies.

We never sell your information.

We only share information when these parties meet POPIA security standards.

Storage and security

We store your information in secure systems with access controls.

We keep your information only for as long as needed for the purpose collected. After that, we delete or anonymise it.

Your rights under POPIA

You can

• ask for a copy of the information we hold

• correct any inaccurate information

• ask us to delete information when allowed by law

• object to certain types of processing

• withdraw consent for non essential processing

Cookies

Our website uses cookies that help with security, session management and basic analytics. You can adjust your browser settings to limit or block cookies.

Children

We do not knowingly collect information from anyone under 18 without consent from a parent or guardian.

Transfers outside South Africa

If we store or process information outside South Africa, we ensure the receiving country or service provider has suitable protection in place that meets POPIA requirements.

Contact details

If you have questions or want to exercise your rights, contact

Rooted

Email: info@rooted-za.com

Address: 30 Jellicoe Avenue, Rosebank, 2191

You may also contact the Information Regulator of South Africa for complaints.

Updates to this policy

We may update this policy when needed. We will post changes on our website and note the new effective date.